As a friend of mine puts it best, we are trying to "
Create A Better World". At least where computers are concerned anyway.
I started this company, because I had a lot of friends that were technologically challenged, and were always needing someone to help them resolve little issues they were having, and I don't like seeing them being taken advantage of. You see, there were and still are companies out there that, in my opinion, are charging way to much, and giving inferior service, by inferior techs that are willing to work for $14 per hour. Don't get me wrong, I'm not opposed to making a decent profit, but some of these guys are absolutely gouging people who are in a tight spot, and that is just wrong.
With that being said, my vision for this company is to create the worlds largest network of truly qualified technicians, who have taken the initiative to actually go to school to be professionally certified, and who get paid a high enough wage that they actually care about the service that they give our clients. Technicians that have the capability to go beyond using a piece of fix-it-all software that will hopefully solve the problem, and who aren't stuck when the fix-it-all software fails to do so. Technicians who care enough about the clients time to be on time to their appointments. You know, all those crazy, unheard of things that customers should never expect to get.
Some people call me crazy, but I
believe the customer is always right. Even when most people would say they are clearly wrong, there right. I
believe that every customer, big or small, should get the Red Carpet treatment. Most of all, I
believe that they should get a fair price. Not too low that we can't stay in business, but not so high that it breaks them. Simply a price that is fair to both of us alike.
These aren't new concepts. They are lost concepts. Up until the 60's and 70's, that was just how business was done. Since then however, companies have slowly and methodically pushed back the customer service
boundaries, and sadly, they did it just slowly enough that people did not even realize it was happening. Each time the corporate giants would nudge the boundaries, so that they could cut back, and make more money, the consumer just stepped back and let it happen. Now, it's near impossible to find good customer service from any company. I would venture to say that there is not a person reading this article that has not been treated rudely by an employee of a company they deal with. In the old days, a customer would have demanded that that employee be fired, and you know what? They would have been fired. Not any more. Most consumers now days would not even bother to call and complain.
At Geeks-In-Route, I take customer service very seriously, and will not stand for any of our representatives treating our customers with any less than the utmost respect, and courtesy. Anything less than that would be grounds for dismissal in my book.